Reference

Open hokilogin Privacy Policy for Indonesia

We set out what we collect, why we keep it, and how you can ask us to change it before you open an account.

Account dataCookie controlDANA OVO GoPay QRISLocal law only
hokilogin Open hokilogin Privacy Policy for Indonesia
ASK OUR TEAM

Open privacy support channels

When you want to read, change, or question your privacy record, we keep the path short. Live chat, email, and WhatsApp all reach the privacy desk, and our team replies in clear English that is easy to follow. If your request needs an account check, we may ask for your registered email, phone number, or recent payment rail before we move it forward.

Team online

Live chat

Use live chat for access, correction, or deletion requests tied to your account. Chat is open 24/7, and we match the request with your email or phone number before we act.

Email

Send longer requests to [email protected]. We use email for data copies, written confirmations, and changes that need a paper trail, then reply during Jakarta business hours with a clear next step.

WhatsApp

WhatsApp works well when you want a quick privacy check from your phone. We may ask for your username, last login device, or recent payment rail so the right record is protected.

RECORDS AND RIGHTS

Browse our data controls

Our privacy controls follow the way you actually use the account. You can clear cookies in the browser, ask for a data copy, or request a correction through the same channels you…

Collection

We ask for the details needed to open and protect your account, process requests, and keep a payment trail. That can include name, email, phone number, device type, IP address, login logs, and transaction status.

Cookies

Cookies keep your session moving between pages, remember language choice, and help us notice unusual device changes on mobile or desktop. If you clear them, some saved settings reset and you may need to log in again.

Payments

We store DANA, OVO, GoPay, and QRIS records with the account trail so we can confirm deposits, match refunds, and settle disputes. Only the fields needed for those checks stay in the record.

Security

Password checks, one-time codes where available, and device logs help us protect login access. If a new phone or desktop looks unfamiliar, we can pause the session and ask for extra verification.

Retention

We keep personal data only as long as we need it for service records, dispute handling, fraud checks, and legal duties. After that, we remove or anonymise the parts that no longer serve a reason.

Changes

You can ask us to access, correct, or delete data through live chat or [email protected]. We may verify the request with your registered email, recent login, or payment rail before we make the change.

Browse common privacy questions

Most privacy questions are about what we keep, why we keep it, and how you can change it. We answer those requests through live chat and email, and we only release data after basic account checks. If a request depends on local law or on a payment record, we explain what we can change and what must stay. You can also ask for the latest device or payment trail tied to your account, which helps when you need to confirm a login from mobile or desktop.

We collect the details needed to open and protect the account: name, contact data, device type, IP address, login logs, and transaction status. If local law limits a field, we keep only what the rule allows.

Cookies remember your session, language choice, and recent device so you do not start from scratch each time. You can clear them in your browser, and some page settings may reset after that.

We keep the payment trail to confirm deposits, match refunds, and resolve disputes. The record may include time, amount, status, and the identifier needed to match the transaction to your account.

Yes. Send the request through live chat or [email protected], and we will verify the account before we act. We may ask for your registered email, phone number, or recent login detail.

We keep it only as long as needed for the account, legal duties, dispute handling, and fraud checks. When the reason ends, we remove or anonymise the record tied to your profile.

Use live chat for the fastest response, or email [email protected] if you want a written trail. If your request depends on local law, we explain what can change and what must stay.

No. Access depends on local law and is available only where local law permits. If a region changes its rules, we follow the rule in that location and adjust what we can process or store.